Anyone who reads my blog knows how much I love AMEX but this past weekend the love affair almost came to a screeching halt. Husband's AMEX card had to be replaced due to the fact he'd used it so much it cracked in half. That's a lot of usage!
He got a new replacement card but that one had a different expiration date than mine...I didn't know. So Sunday morning he tried to use it and was told his card had expired.
After some credit card forensics we recalled the fact he had to get a new card and said aha -- that's why. Still he was now out of an Amex card and that is not good in our house.
Sunday I called customer service and well, let's just say things didn't go well when I asked to have the two cards synched to identical expiration dates. I was told this is impossible.
If this is impossible, then I don't want to be part of the Amex family anymore. This is a simple thing. Some way it can be done I'm sure. I spoke to the reps superior who was a tad more helpful...as in cancelling the card that they said they sent but I never got to the best of my knowledge.
I was told by the superior I'd get a call on Monday from a higher upper. Great. Remember when a customer service rep says "I can't issue a refund" or other such statement your reply should be: Then connect me to someone who has that authority.
Long boring story unless you're the one who has no working card, a missing card in the mail, not-too-nice Sunday CS reps (maybe they were missing the pre-game hoopla) and really love Amex because of their customer service. Any charge card will do when it comes to paying for items or services, but Amex has always gone beyond being any old card in my mind.
So, luckily I saw I could tweet Amex reps @askamex - voila instant help from Rachel with a sweet voice, offering to help instantly and without the Sunday reps lack of warmth and concern.
She's looking into my request to have two working Amex charge cards that will expire on the same day so I can be aware when to look for the new cards in the mail and ensure no one has to be in the grocery store at 6AM on a Sunday with a huge cart of food being told his card no longer works.
Thank you Rachel and to the Sunday CS reps who were NOT so helpful, I am now letting people know: Do not seek help from AMEX on a Sunday! Tweet Rachel instead.
He got a new replacement card but that one had a different expiration date than mine...I didn't know. So Sunday morning he tried to use it and was told his card had expired.
After some credit card forensics we recalled the fact he had to get a new card and said aha -- that's why. Still he was now out of an Amex card and that is not good in our house.
Sunday I called customer service and well, let's just say things didn't go well when I asked to have the two cards synched to identical expiration dates. I was told this is impossible.
If this is impossible, then I don't want to be part of the Amex family anymore. This is a simple thing. Some way it can be done I'm sure. I spoke to the reps superior who was a tad more helpful...as in cancelling the card that they said they sent but I never got to the best of my knowledge.
I was told by the superior I'd get a call on Monday from a higher upper. Great. Remember when a customer service rep says "I can't issue a refund" or other such statement your reply should be: Then connect me to someone who has that authority.
Long boring story unless you're the one who has no working card, a missing card in the mail, not-too-nice Sunday CS reps (maybe they were missing the pre-game hoopla) and really love Amex because of their customer service. Any charge card will do when it comes to paying for items or services, but Amex has always gone beyond being any old card in my mind.
So, luckily I saw I could tweet Amex reps @askamex - voila instant help from Rachel with a sweet voice, offering to help instantly and without the Sunday reps lack of warmth and concern.
She's looking into my request to have two working Amex charge cards that will expire on the same day so I can be aware when to look for the new cards in the mail and ensure no one has to be in the grocery store at 6AM on a Sunday with a huge cart of food being told his card no longer works.
Thank you Rachel and to the Sunday CS reps who were NOT so helpful, I am now letting people know: Do not seek help from AMEX on a Sunday! Tweet Rachel instead.
posted by mary bishop | 12:12 PM
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