Still waiting to hear from AMEX -- if I didn't have such a great history with them I would certainly have closed out my account and gone somewhere else.

I wonder what the story is? Promises of calls that never come and now waiting patiently since Sunday to get an answer on what I should do. Bah. Another disappointment I guess.

I certainly hope Amazon.com doesn't take a nose dive in its customer service as I've had a great relationship with them. Vermont Country Store has one blemish only, a rep called and said they were waiting for a return from me from last year -- it was resolved and of course I'd returned the item...other than that one minor incident I still have great faith in them.

American Girl Doll is a great store but expensive. How nice if they'd give parents a break on shipping as they charge mucho - but the product is superb and quality has remained high which makes it easier to swallow.

Lands End and LL Bean remain go to stores for me -- I can expect great products and service from both these stores.

Thanks to the stores and services that deliver top notch products combined with friendly knowledgeable and kind reps. Makes life just a little bit better and is what you should get if you're spending money, right?